Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is at 4:00 PM, and check-out is at 11:00 AM

Question 2

How can I request an early check-in or late check-out?

Accepted Answer

To request an early check-in or late check-out, simply contact the property using the details provided in your confirmation email.

Question 3

Does the apartment have parking facilities?

Accepted Answer

Our property has both a private Smart Garage, ensuring secure and tech-savvy parking for your vehicle, and supports front porch parking.

Question 4

Does the apartment allow pets?

Accepted Answer

Yes, we only allow dogs and there is an extra charge of $25 per pet per night. Maximum of 2 dogs.

Question 5

How do I find out if the apartment has a certain facility, e.g. a microwave?

Accepted Answer

You can easily find information about the facilities available in our apartment by visiting our Amenities page

Question 6

How can I cancel or change my booking?

Accepted Answer

If you need to cancel or make changes to your booking, please follow the cancellation process provided by the booking channel through which you made your reservation.

Question 7

Do I pay a cancellation fee?

Accepted Answer

The cancellation fee depends on the cancellation policy of the booking channel and the timing of the cancellation.

Question 8

Where can I check apartment rates?

Accepted Answer

To find detailed pricing information for your desired stay, please check our booking page

Question 9

How can I let you know comments or suggestions about the apartment?

Accepted Answer

We appreciate reviews and suggestions. You can share your comments with us by sending an email to hello@hettenmanor.com or by leaving a review on our Google page

Question 10

What should I do, if I lose or forget something in my room?

Accepted Answer

If you happen to lose or forget an item in your room, please send us an email at hello@hettenmanor.com with a detailed description of the item. Our team will promptly check and assist you in locating your lost belongings if they got missing during your stay at the property.

Question 11

Which credit cards are accepted?

Accepted Answer

We accept all major credit cards. You can use Visa, MasterCard, American Express, and Discover, among others, to make payments for your reservation and any additional services during your stay.

Question 12

By when do I have to cancel my booking, if I have to?

Accepted Answer

You have the liberty to cancel your booking at any time. However, it's important to note that there might be penalties for cancellations made closer to the arrival date. We recommend reviewing our cancellation policy to ensure you are aware of the timeframe and any potential charges.

Question 13

Are smoking rooms available?

Accepted Answer

No, our apartment is 100% smoke-free. Smoking is not allowed in any of our rooms or indoor areas. Smoking in prohibited areas may result in penalties.

Question 14

Is there a fitness center?

Accepted Answer

No, there is no fitness center available in any of our properties. However, you might want to inquire via email at hello@hetten.com if there are any nearby recommendations for fitness facilities or if there are any outdoor spaces suitable for exercise.

Question 15

Do you offer any discounts for long-term stays?

Accepted Answer

Yes, we offer discounts for extended stays. The specific discount amount may vary depending on the length of stay and other modalities.

Question 16

Can I extend my stay beyond the initial booking period?

Accepted Answer

Yes, Extending your stay may be possible, depending on the property's availability.

Question 17

How often does the property get cleaned?

Accepted Answer

Depending on the length of stay, cleaning services may be arranged bi-weekly at an extra cost.

Question 18

What are the facilities available?

Accepted Answer

For a detailed list of the facilities we offer, please refer to our amenities page

Frequently Asked Questions